UK Based WordPress Support, Maintenance and Hosting

We take the hassle out of building and maintaining a successful WordPress website, allowing you to concentrate on running your business.

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What We Offer

24/7 On Demand Support for Your WordPress Website

WordPress website owners come to us with WordPress support needs on all fronts: Site and plugin updates, theme and design changes, increasing speed and security, connecting their site to social media platforms, custom themes and plugins and much more. Often they want to manage their own sites, and just needed someone to lean on who knows WordPress and hosting inside-out.

Experienced web developer Richard Worthington has been working with WordPress for almost a decade working as both a freelance developer and lead developer for his UK based hosting & web development company – RMW Consultants.

Driven by a passion to help more businesses utilise the amazing open-source wordpress platform and crafting workable support & hosting solutions, Richard created this one-stop, full-service shop for all things WordPress.

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What’s included?

All this and more in your monthly subscription…

PERFORMANCE

This is where it all starts. If you choose to add dedicated WordPress hosting to your support plan, your website will be migrated to our WordPress optimised VPS servers and tuned for peak performance, alternatively we complete as much optimisation work on your current server as is possible. We execute a bunch of best practice actions such as server side caching, image compression and database clean ups. We make your website super fast, which is great for your visitors and your websites SEO.

SECURITY

Once your site is optimised for speed and usability, we ensure it will be safe and stay online 24 hours a day 365 days a year. Our security updates and patches put barriers in place to prevent malicious attacks. This is complimented by our meticulous schedule of core WordPress and plugin updates, SSL protection, 24/7 up-time monitoring and if all else fails automated backups (but of course these are rarely required!).

MAINTENANCE

Your website should be dynamic with a fresh stream of content and imagery. Our expert team of developers are on hand to provide up to 2 hours of support each month for content updates, theme and plugin edits, small functional tweaks or to provide best practice WordPress, Woocommerce, Plugin, Theme and SEO advice. Your membership also includes access to our growing knowledge base of WordPress hints and tips along with our weekly newsletter containing all the latest news on WordPress, Themes and Plugins.

See All The Included Services

Optimisation

Our unique blend of on page speed enhancements, combined with server side caching and optional CDN content delivery, ensure your site is not only reliable, but super fast. We provide excellent metrics on your websites speed and benchmark appropriately.

24/7 monitoring

We monitor the performance of your site against our key metrics. This information is included in your monthly report. We can optionally notify you in real-time if your site goes down, which of course will be a super rare occurrence!

Reporting

Every month you receive a report that details any updates made, uptime statistics, Visitor analytics, keyword positioning, security review and performance metrics such as your PageSpeed and YSlow Grades.

SEO Monitoring

We track up to 10 keywords or keyword phrases for you. Each month you will receive a report on your top 10 keywords, their rankings, and a notification of keyword being used by your visitors that are not included. The report give clear indication to the keywords current rank and if they have gone up, down or stayed the same.

Developer time

Your subscription (apart from lite) comes with up to 2 hours of developer time for content updates, small functionality tweaks or general ‘how-to’ advice/training. Where projects or tasks exceed the 2 hours, you can purchase additional time at a reduced rate.

Core updates

It is vital to keep your WordPress website up-to-date with the latest version of the core code. This ensures your site will function as intended and also protect your visitors and site from hackers. We take care of this somewhat tedious task for you every month.

Plugin updates

All plugins on your site are maintained to ensure everything is running the latest compatible version. Where we are aware of potentially better performing plugins, we will let you know and give you the option to replace some of your existing plugins.

Backups

We take automated daily backups of your website files and database in the event that we need to roll back to a previous version of your site. These are safe, secure and can be restored within a few minutes, depending on the size of your website.

Support Tickets and Chat

Your communications with our support team will be managed through our ticket support system and live chat*. All conversations are tracked for future reference so you never have to repeatedly explain your site and issues, we keep full records and pride ourselves on our quick response times and expert WordPress support.

Online Knowledgebase

All our members have unique access to our online WordPress knowledgebase that contains expert tutorials, tips, tricks, guides and more. Stop searching endless forums and code snippets with unlimited access to a growing library of WordPress resources plus, support available via live chat if you have any questions.

Optional WP Hosting

Our optional hosting is highly recommended for a fully secure, fast and reliable WordPress website, Our dedicated VPS servers are optimised for WordPress and included features such as unlimited addon domains, email, spam assassin, mod security and much more. These managed servers are arguably some of the best in the world. We can setup the server for you during production or migrate a completed site over at no-charge.

WordPress Staging

Each optional hosting subscription comes with a WordPress staging environment (easily accessed via a private sub domain on your account). This is ideal for testing the compatibility of updates, trying out new ideas, content changes and new functionality in a safe, hidden environment. Without the risk of affecting your live site, visitors or sales.

WP-Helpdesk Lite

£39Per Month
  • Wordpress, Plugin & Theme Updates
    No need to worry about updating anything on your WordPress website again.
  • Advanced Security Protection
    We secure both your Wordpress install and hosting environment against malicous activity with a unique blend of throughly tested security settings.
  • SEO Ranking Reports
    Track weekly progress of up to 10 keywords / phrases. See if your site has gone up or down in Google everyweek and easily track your sites SEO performance.
  • Live Chat Support (Office Hours)
  • Wordpress Tutorials, Hints, Tips and Tricks
    Contact your Wordpress Support team with your questions via Live Chat anytime during our office hours (9am - 5pm (GMT) Monday to Friday)
  • Add Superfast Wordpress Hosting (optional)
    Add Fully Managed Wordpress Hosting to your support account. Our superfast Wordpress hosting platform utilises dedicated OnApp VPS Servers and include a free WHM & cPanel accpount, unlimited addon domains, emails and more - prices start from + £350 per year.

WP-Helpdesk Yearly

£999Per Year
  • 2 Hours Developer Time per Month
    These can be used for conent updates & edits, theme & plugin coding tweaks and training / advice.
  • Wordpress Core, Plugin & Theme Updates
    No need to worry about updating anything on your WordPress website again.
  • Advanced Security Protection
    We secure both your Wordpress install and hosting environment against malicous activity with a unique blend of throughly tested security settings.
  • SEO Ranking Reports
    Track weekly progress of up to 10 keywords / phrases. See if your site has gone up or down in Google everyweek and easily track your sites SEO performance.
  • 24/7 Uptime Monitoring
    Recieve instant alerts should your website go down or contain any errors.
  • Caching & Speed Optimisation
    Server side caching, Image compresion, optional CDN delivery to name a few speed optimisation services applied to your WordPress website
  • Online Support System
    Monitor, track and respond to your support enquiries and projects via our members area that also contains a growing libary of WordPress FAQs, how to guides, tutorials and more.
  • Monthly Website Reports
    On all key metrics including visitor analytics, SEO rankings, speed performance and security info.
  • Live Chat Support (Office Hours)
    Contact your Wordpress Support team with your questions via Live Chat anytime during our office hours (9am - 5pm (GMT) Monday to Friday)
  • WordPress Tutorials, Hints, Tips & Tricks.
    Access our growing libary of Wordpress resources, tutorials, plugin & theme guides allowing you to complete many jobs from adding new content to fine tuning your PHP settings.
  • Add Superfast Wordpress Hosting (optional)
    Add Fully Managed Wordpress Hosting to your support account. Our superfast Wordpress hosting platform utilises dedicated OnApp VPS Servers and include a free WHM & cPanel accpount, unlimited addon domains, emails and more - prices start from + £350 per year.

WP-Helpdesk Monthly

£99Per Month
  • 2 Hours Developer Time per Month
    These can be used for conent updates & edits, theme & plugin coding tweaks and training / advice.
  • Wordpress, Plugin & Theme Updates
    No need to worry about updating anything on your WordPress website again.
  • Advanced Security Protection
    We secure both your Wordpress install and hosting environment against malicous activity with a unique blend of throughly tested security settings.
  • SEO Ranking Reports
    Track weekly progress of up to 10 keywords / phrases. See if your site has gone up or down in Google everyweek and easily track your sites SEO performance.
  • 24/7 Uptime Monitoring
    Recieve instant alerts should your website go down or contain any errors.
  • Caching & Speed Optimisation
    Server side caching, Image compresion, optional CDN delivery to name a few speed optimisation services applied to your WordPress website
  • Online Support System
    Monitor, track and respond to your support enquiries and projects via our members area that also contains a growing libary of WordPress FAQs, how to guides, tutorials and more.
  • Monthly Progress Reports
    On all key metrics including visitor analytics, SEO rankings, speed performance and security info.
  • Live Chat Support (Office Hours)
    Contact your Wordpress Support team with your questions via Live Chat anytime during our office hours (9am - 5pm (GMT) Monday to Friday)
  • Wordpress Tutorials, Hints, Tips and Tricks
    Access our growing libary of Wordpress resources, tutorials, plugin & theme guides allowing you to complete many jobs from adding new content to fine tuning your PHP settings.
  • Add Superfast Wordpress Hosting (optional)
    Add Fully Managed Wordpress Hosting to your support account. Our superfast Wordpress hosting platform utilises dedicated OnApp VPS Servers and include a free WHM & cPanel accpount, unlimited addon domains, emails and more - prices start from + £350 per year.

Need Help With a One Off Task ?

We also take care of wordpress jobs, fixes and projects even if you don’t have an account with us.

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What Our Users Think

Want to find out more?

Fill out the form below to receive further information about our services and sign up to our weekly WordPress email containing hints, tips, plugin and theme reviews and much more.